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FAQ

Products and Sizing

Q. I am not sure which size to order?
A. On most product pages there is specific sizing information in the sizing tab. If you are still not certain about which size is right, please contact support@overland-store.com for more advice.

Q. I've found an Overland item for sale elsewhere online, is it genuine?
A. Only if it is from one our trusted sellers. Please read our information about counterfeit goods, including how and why to avoid them, in the counterfeit products section.

    Pricing and Currency

    Q. Do your prices include tax?
    A. Prices for Great Britain and the European Union include VAT. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country. These duties and taxes are not controlled by The Overland in any way and are your responsibility.

    Q. When will I be charged for my order?
    A. You’ll be charged for your order at the checkout once payment has been confirmed. Depending on the payment platform you chose to check out with, this may vary. 

    Q. Can I buy now and pay later?
    A. We now offer two kinds of flexible payments with Klarna. Learn more on the Klarna page.

    Q. Why won't my discount code work?
    A. Discount codes do not work on Sale items, Bundles, Completes or Collaborations, and only one can be used per order. Most codes are one use only. If you think your code should be working, please email cservices@morvelo.com

      Out of Stock

      Q. When are products coming back into stock?
      A. The Overland produce limited stock to reduce wastage, so it is quite possible that the product you are after won't be back in stock. You can always email us if you want to check: cservices@morvelo.com

      Q. I’d like to order a product, but it does not allow me to put it in the basket.
      A. If it is not possible to select an item this means that it is not available.

        Delivery

        Q. How long does the delivery take?
        A. Please refer to the delivery section for estimated Express and Standard delivery times for each region.

        Q. When will my order be sent out?
        A. Please refer to the delivery section for estimated despatch and delivery times. You can track your delivery through the my account section of the website.

        Q. How are products shipped?
        A. Please see the delivery section

        Q. How much will shipping cost to my address?
        A. Standard shipping is free worldwide. Express shipping costs vary by country. For more details visit the delivery section of the website.

          Returns

          Q. What’s your returns policy?
          A. You can return any product you receive from The Overland within 90 days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns section of the website.

          Q. Do I have to pay to return item(s)?
          A. We offer free returns for UK orders. For more information, please visit the returns section of the website.

          Q. I do not like the product I ordered, what can I do?
          A. If the product is new and unused you can return it to us for a refund within 90 days of receipt. Please visit our returns section for more information on how to return a product.

          Q. How do I return a product?
          A.Please visit the returns section of the website for full instructions on how to return a product.

          Q. I want to return a product, but I don’t have the original packaging?
          A. If you don't have the original packaging we won't be able to exchange or refund the item.

           

            Collaborations

            Q. I am interested in collaborating with The Overland.
            A. Please send an email to jack@overland-store.com detailing what your proposed collaboration would entail and we'll endeavour to reply as soon as we can.

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