We want to keep all Overland clothing in use for as long as possible. After all the most sustainable product you have is the one already in your wardrobe.
That's why we offer The Overland Repair Service for any of our garments regardless of how old they are. Note though that the service is intended for damaged garments rather than those that have simply gradually worn out but we can try and help here to. In fact you could even trade-in these items.
Here’s how it works:
Email us at firstname.lastname@example.org with the subject line "Overland Garment Repair Service". Please include your name, phone number, the product model and detail where the damage is that you'd like us to repair. If you are able to, please provide photos of the damage as email attachments.
After we receive your email we will provide with a Returns Number; you must then send your garment along with the Returns Number to: The Overland, Unit 8 Westergate Business Centre, Brighton, BN2 4QN.
Upon receipt we will assess the damage to your garment and will then email or call you to confirm if we believe the garment can be repaired and to what standard.
There is a standard cost of £15 for a repair. Occasionally, for more complex or extensive damage, we may have to charge more but we would always advise this for approval prior to commencing any repair work.
If you approve to proceed with the repair we ask you to allow 2 weeks in order to complete the repair and despatch back to you (excluding Christmas closure period where extra time may be required).
There is a standard courier return charge of £5 to UK addresses and €10 to addresses in the rest of the European Union.
If you need repairs for other brands of clothing you have, we recommend Circular Inc. who are the company that do all our fixes and warranty work.
We at The Overland believe that the world needs better solutions to single-use packaging. That's why we now offer an alternative.
It's called RePack - reusable and returnable delivery packaging.
RePack is a super simple solution to an ever-growing problem of packaging trash. It simply reduces trash and saves up to 80% of CO2 emissions compared to single-use packaging. Add a Repack to your order for £3 and receive your goods in a reusable, environmentally friendly packaging. It's FREE to return!