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Returns

We think you'll love your Overland products as much as you love the messing about on bikes, running through the forests or slashing turns down the mountain.  However we can appreciate people can change their mind. Provided your item is unworn, as new and has all its tags attached you can return it for an exchange or refund within 90 days of purchase. 

PLEASE NOTE: we're a small operation, so we *will* notice if your returned gear smells like it's been on a camping trip. 

*if the required replacement is not in stock we will issue a refund.

Our shipping, returns and warehousing is run by ourselves in Brighton so you're in safe hands no matter what!

 

UK Returns

To return your order from the UK, please create a Royal Mail returns label here. 

The returned product must be sent back along with a complete returns form. Click here to download returns form.

Please send your returns to:

The Overland.

Unit 8 Westergate Business Centre
Brighton
BN2 4QN
UNITED KINGDOM

 

International Returns

International returns are at the customer's expense, unless the returned item is faulty, in which case please contact Customer Services and we will arrange to cover your costs. All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee.

Please send your returns to:

The Overland

Unit 8 Westergate Business Centre
Brighton
BN2 4QN
UNITED KINGDOM


The returned product must be sent back along with a complete returns form. Click here to download returns form.

 

Warranty Returns

If you notice a defect with your The Overland item(s) within 3 months, we will provide a refund or replacement. Please note that this does not cover damage caused by accident, improper care, normal wear and tear, snags, rips or abrasion.

For any warranty claims or queries, please contact support@overland-store.com, stating your order number in the email.

 

Exchanges

Exchanges can only be made on a like-for-like basis, this means a different size or design of the same product, from the same season. If you would like a different product, please use the same process to return the item for a refund and place a new order.

We aim to send out replacements within 7 days of the return arriving with us. You will be notified by email when your replacement has been shipped.

 

Refunds

When you request a refund for returned products, we will refund the cost of the products but not the shipping cost.

If you are returning part of a Bundle or Complete, the bundle discount is no longer valid and your refund amount will reflect this.

We aim to pay refunds within 7 days of the return arriving with us. You will be notified by email when your refund has been processed.

 

Questions

Please email any questions to support@overland-store.com with the subject line "Returns".

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Reusable Packaging

We at The Overland believe that the world needs better solutions to single-use packaging. That's why we now offer an alternative. It's called RePack - reusable and returnable delivery packaging.

RePack is a super simple solution to an ever-growing problem of packaging trash. It simply reduces trash and saves up to 80% of CO2 emissions compared to single-use packaging. Add a Repack to your order for £3 and receive your goods in a reusable, environmentally friendly packaging. It's FREE to return!